Shipping & Returns
Everything here is written plainly, because you should know exactly what happens after you order.
Shipping
- Free shipping on orders over $75. Below that, shipping is a flat $6.95.
- Where we ship: within the United States.
- Processing: orders are prepared and dispatched within 1–2 business days.
- Delivery: most orders arrive within 5–12 business days of dispatch. You will receive tracking by email the moment your order ships.
Orders with more than one item
Some pieces ship from different facilities. If you order several items, they may arrive in separate packages on different days. Nothing is missing — the rest is still on its way, and each parcel is tracked separately.
Returns
- 30 days from the day your order arrives.
- Items must be unused, in their original packaging, and in resalable condition.
- For hygiene reasons we cannot accept returns on used skincare devices, unless the item arrived faulty.
- Return shipping is paid by the customer unless the item arrived damaged, faulty, or incorrect.
Damaged or wrong items
Email us within 7 days of delivery with your order number and a photo. We will replace it or refund you in full, and we will cover the postage. No argument, no restocking fee.
Refunds
Once your return arrives and is checked, refunds are issued to the original payment method within 5–10 business days, depending on your bank.
Cancellations
Email us as soon as possible. If the order has not yet been dispatched we will cancel it and refund you in full. Once it has shipped, it falls under the returns policy above.
Contact
Email rosevibe.online@gmail.com and we will reply within 1–2 business days.
Last updated 9 August 2026.
